Terms of Service

1. Access, eligibility and account

HoundRabbit at houndrabbit.app is operated by Denis Volkov, Portugal. Contact common@houndrabbit.app. These Terms govern use for your business or profession by persons aged 18 or older. If you act for a business, you must be authorised to agree on its behalf. Mandatory protections still apply where the law treats you as a consumer.

Registration requires a valid single-use invitation and verified email or Google identity. An addressed invitation may be used only by its recipient. An invitation does not promise free permanent access, exclusive results or special prices. Keep account information accurate and credentials secure. Ordinary sign-in does not require another invitation.

2. Closed access and confidentiality

HoundRabbit is a closed-access product. Keep all non-public information obtained through access confidential: the interface, screenshots, recordings, demonstrations, results, non-public prices and experiments, documentation, methods, architecture, prompts and internal materials. Do not publish, stream, disclose, resell or give others access without our written permission. Protect your account and invitation credentials; do not share accounts or extract results in bulk.

You may use an individual request for its intended professional purpose: deciding whether to respond and contacting the prospective customer appropriately. This does not permit public republication, bulk export, resale or unrelated use of personal information. You are responsible for lawful, respectful contact and any work agreed with a customer.

These restrictions do not cover information lawfully obtained independently, information you can show was already lawfully known to you, or information made public with authorisation. They do not prohibit disclosures required by law, protected reporting, complaints to regulators or confidential legal advice. Disclose only what is necessary where a legal obligation permits that limit. No term restricts non-excludable rights.

The confidentiality duty continues after access ends for as long as the information remains non-public, subject to those exceptions. Misuse may lead to access suspension and a claim for relief or proven loss where the law permits; no automatic penalty is imposed.

3. Service and accepted risks

We help professionals discover and review potential customer requests. Results may be inferred or summarised by AI and may be inaccurate, incomplete, late, duplicated, unsuitable or no longer available. Check the original and the facts before responding. Requests are not exclusive; no response, customer consent to your offer, job, revenue or business outcome is guaranteed.

Some requests can only be answered after joining the relevant group. Third-party access, availability and rules may change, and service interruptions may occur. We do not act as a party, employer, broker with authority to bind either side, or guarantor of a resulting transaction. You accept these ordinary operational risks, subject to mandatory rights and our express payment obligations.

4. Prices, trial and opening allowances

The checkout and balance screen show the applicable currency, total charge, taxes if applicable, package quantity and trial terms before you confirm a purchase. Stripe processes payments. Purchases are one-off unless a separate recurring arrangement is clearly offered and expressly accepted. No automatic paid conversion from a trial is authorised by these Terms.

An opening allowance lets you unlock a request after you choose to open it. A successful opening consumes one trial or paid unit as shown in the interface. That request remains opened for your account; revisiting it does not consume another unit. Duplicate opening attempts must not charge twice. Opening does not purchase exclusivity, ownership of a person’s data or a guarantee of contact or business.

Trial duration and free openings are limited and shown in the product; the trial ends when either limit is reached. Trial units are not cash and are not transferable. Purchased units have no routine expiry under this version of the Terms. They are a service allowance, not a bank deposit, investment or freely transferable currency. Prices for future purchases may change; changes do not retroactively reduce already purchased units.

Opened content is normally retained for 90 days after opening, subject to lawful removal, source deletion and security restrictions. An opened marker is not a promise of permanent storage or perpetual source availability. Keep business records you lawfully need separately.

5. Problems, credits and refunds

Report an incorrect charge, duplicate, inaccessible request, materially misleading match or other problem at /support or common@houndrabbit.app. Include the request or payment reference and a brief explanation; do not send full card details. We review the facts and may restore an opening, correct an error or refund an eligible payment. A lack of reply or failure to win a job alone does not establish that the service was defective.

Nothing here limits statutory remedies, payment disputes or mandatory cancellation rights. If you qualify as a consumer under applicable law, distance-contract withdrawal rights, including a generally applicable 14-day period in the EU, apply where required. Merely accepting these Terms does not waive withdrawal rights or request immediate performance with a waiver. You may request withdrawal by an unambiguous email to common@houndrabbit.app identifying your purchase; a particular form is not required.

Unless required by law or expressly offered, used service units are not automatically refundable. Unused-unit requests are reviewed under the circumstances and applicable law. A pending refund or payment dispute may temporarily reserve the affected units to prevent double spending; it does not remove your legal rights.

6. Monitoring and ending access

Your ordinary trial starts at first monitoring activation and ends at the first of its stated time or opening limits. Registration alone does not start it. Monitoring may pause after allowance is exhausted or inactivity, under the policy shown in your dashboard. Returning does not restore an expired trial; resumption requires usable allowance.

We may restrict access where reasonably needed to address misuse, security, unlawful activity or breach, with notice and an opportunity to contact support where practicable. We may discontinue or materially change the service with reasonable notice where possible. Suspension does not erase payment records, valid refund rights or amounts properly owed. Contact common@houndrabbit.app to close your account or challenge a restriction.

7. Liability

To the maximum extent permitted for business contracts, neither party is liable under this agreement for indirect or consequential loss, lost profits, lost opportunities or loss caused solely by an independent third party outside that party’s reasonable control. Our aggregate contractual liability arising from the service is limited to the greater of EUR 100 and the fees you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or liability and remedies that cannot lawfully be limited, including applicable mandatory data-protection and consumer rights. They do not reduce an expressly owed refund or correction of an incorrect charge.

8. Applicable law and disputes

Portuguese law governs this agreement. For business customers, disputes are subject to the competent courts in Portugal. First contact common@houndrabbit.app so we can try to resolve a concern; this is not a barrier to urgent relief, a regulator complaint or an applicable limitation deadline.

If mandatory consumer or other local protections apply in your country, including an EU country or a US state, this choice of law and venue does not deprive you of those protections or a mandatory right to use local courts. We do not impose compulsory arbitration or a class-action waiver in these Terms.

9. Changes, language and contact

We may revise the Terms for changes to the service, law, security or commercial arrangements. New versions are dated and retained. Material changes require notice and renewed acceptance before a new sign-in under that version; changes do not retroactively authorise new charges or erase accrued rights. If you disagree, stop using the affected service and contact support about unused paid units.

English, Russian and European Portuguese versions are available. They are intended to have the same meaning; no language provision removes mandatory rights or overrides a binding representation on which you lawfully relied. If any provision is unenforceable, the remaining provisions continue to apply to the extent lawful.

Operator: Denis Volkov, Portugal. Website: https://houndrabbit.app. Contract, support and legal enquiries: common@houndrabbit.app.